Terms and Conditions

On this page you will find a summary of the key points of our Terms and Conditions, designed to enable you to refer to them quickly and easily.

Please note that this content is for information purposes only and does not replace the full legal version. In the event of any discrepancy between this summary and the full document, the full version of the Terms and Conditions.

We recommend that you read the full version before booking or using TuriTop’s services.

View the full version of the Terms and Conditions

Below, you can find a summary of the main sections, organised by topic.

About the platform and recruitment [+]

  • SaaS service: TuriTop offers software for managing bookings, payments and integrations.
  • Registration and Trial: You can start with a free 14-day trial account.
  • Formalisation: The contract comes into effect upon acceptance of the offer and payment of the first instalment.

Prices, invoicing and payments [+]

  • Monthly cycle: Invoices are issued monthly (from the 1st to the last day of the month) and are issued on the 1st.
  • Responsibility: The «owner» user must maintain an active card to avoid non-payment.
  • Penalties: Unpaid bills incur late payment interest and an additional charge of €15 for administration costs.
  • Changes in tariff. TuriTop will give 60 days’ notice of any changes to the financial arrangements.

Use of the service and support [+]

  • Availability: The service is provided on a continuous basis, but may be suspended in the event of non-payment (for more than one month), failure to comply with the rules, or force majeure.
  • Customer service: You can contact us via the control panel or by email (help@turitop.com). Telephone support depends on your subscription plan (9.00 am to 5.00 pm, Tenerife time).
  • Artificial Intelligence: We use AI for administrative support. We’ll always let you know when you’re speaking to a bot; AI is a complement, not a substitute for human assistance when it’s needed.

Terms of use and intellectual property [+]

  • Intended use: Fraudulent use, selling third-party services as a front agency, sharing accounts between companies or removing the «powered by TuriTop» logo is prohibited.
  • Property: The software, design and logos are the property of TuriTop. The customer is granted a licence to use the software, but does not acquire ownership of it.
  • Consequences: Misuse may result in your access to the platform being blocked or revoked.

Data protection and security [+]

  • Regulations: We comply with the GDPR and Spanish legislation.
  • TuriTop’s role: We act as «data controllers» for the data you host on our servers. A specific data protection agreement is available to you.
  • Security: We implement technical measures (ISO 27001) to ensure the confidentiality of information.

Liability [+]

  • Responsibility: TuriTop accepts no liability for indirect losses or loss of profit. The customer is responsible for ensuring their own compliance with legal and tax requirements.
  • Employees: The company is responsible for notifying us when employees with access cease employment; TuriTop accepts no liability for any unauthorised use by former employees that has not been reported.

TuriTop MarketPlace [+]

  • MarketPlace: TuriTop is merely a technological tool. Commercial disputes between experience providers and resellers are a matter between them; TuriTop is not a party to those agreements.

Termination and legal terms and conditions [+]

  • Completion: You can cancel your subscription at any time (except on the 1st of each month). Access will be restricted once the period for which you have already paid has ended.
  • Data following the resignation: We retain your data for one year after the end of the contract in case you need it, unless you request that it be deleted before then.
  • Amendments: TuriTop may update these terms for technical or legal reasons. If the changes affect your rights, we will notify you so that you can decide whether to continue or cancel.
  • Law and jurisdiction: We are governed by Spanish law and any dispute shall be settled in the courts of Santa Cruz de Tenerife.