Frequently Asked Questions
This FAQ is intended for new TuriTop users. If you have specific configuration questions, please visit our Help Center.
For billing, please see our Pricing FAQ.
For more content, visit our Academy (soon available)
TuriTop is a software company, our core product is a reservation system in the cloud. We supply all tools necessary to sell your products through your website, on other websites and through social networks. We provide this without the need of hardware, or the installation of software. It’s so easy to use that it will surprise you.
The Cloud comes from the idea that you can have instant Access at all times to your data, wherever you are, through any device (PC, laptop, smartphones tablets etc.), in the simplest form, without the need of technical knowledge to use it.
An example of an application on the Cloud would be when you enter your email (Hotmail or Gmail etc.) from your browser.
It is an easy to use application, not only for you, but for your customers as well. We are always keeping the product up to date with new technologies.
Our prices are very economical and competitive.
Our technical support is second to none; you will be surprised at the speed we deal with your queries.
We have invested a lot of time and effort into making an easy to use product to configure and install on your website. We differ from our competitors because we have created a widget that allows you to install the application anywhere on your website.
It is very important to us that your content (text, images, videos) are indexed, so that your visibility on search engines (Google, Bing etc.) improves over time. If the information for your activities is shown in other domains, the benefits are for them, not you.
Click here to request a demo and we will show you what is possible in Turitop and once we’re sure it meets your needs, we will create a trial account for you.
No, you do not need to sign anything with us. For more information Check out our terms and conditions which you accept when you subscribe.
Depending on the plan you choose there may be a minimum commitment to ensure that you receive the best possible pricing.
Our back-end (control panel) and front-end (what your clients see) use a secure HTTPS / SSL connection to ensure that there is no filtration of sensitive information by companies or individuals.
We never save credit/debit card numbers. We only save basic details, therefore we are not a priority target for hackers/crackers.
PayPal and its corresponding banks manage everything that is related to taking payment and have the highest form of security.
On our servers, we use firewalls and multiple security protocols to secure customers data.
In our eyes the upload speed is crucial for a good user/client experience; therefore we have opted for a software development system that is focused to achieve this goal.
We use caching and compression of data whenever possible to reduce loading times to a minimum.
The cloud guarantees sustainable growth to ensure performance and necessary resources to the platform at any time.
Yes, our reservation system is fully compatible with whichever CMS (WordPress, Joomla, Jimdo, Blogger, Wix, Weebly, Drupal,…).
It is also compatible with all of the browsers on the market (Firefox, Chrome, Edge, Safari, Opera). Periodically we test that the applications visibility appears correctly in all.
Advice: We recommend the browsers Mozilla Firefox and Google Chrome.
It is a lot easier than you could imagine. To ensure that you do not miss a step, we have installed ToolTips. Finding your way around should be pretty easy.
It is also compatible with all of the browsers on the market (Firefox, Chrome, Edge, Safari, Opera). Periodically we test that the applications visibility appears correctly in all.
Advice: We recommend the browsers Mozilla Firefox and Google Chrome.
Really easy; after you have set up your services in the Control Panel, you are able to see a preview with a link that provides you with the codes to install on your page. You simply need to copy these codes, paste them on to your website, and your reservation system will be ready to use. Send us an email to help@turitop.com if you need help with the installation.
You can install a call to action button in your Facebook professional page. Follow these steps to install it.
Our company is located in Canary Islands (Spain) where applies different VAT regulation than the rest of the European Union. Therefore, all our invoices have VAT 0%.
If your business is based in Canary Islands like TuriTop, your invoice will have IGIC 7%. Businesses in the rest of EU and abroad have VAT 0% and IGIC 0%.
We generate monthly invoices, and send them to the clients that request them. To receive formal invoices you must have filled out your invoice information in the Control Panel within TuriTop. You will find this by following ‘Company’ >> ‘Billing info’.
A confirmation email is automatically sent to the business owner and another to the person who made the booking.
Yes, log into TuriTop.com and go to ‘Bookings’. There you will find a full list with all the bookings received with all customers details.
The payments can be done with a credit/debit card using Stripe or the payment gateway of your choice, as long as it is supported by WooCommerce.
Your payment gateway of choice will determine how and when the money arrives in your account. If using Stripe, the money will arrive within 3 working days of the payment.
The simplest, cheapest and fastest way is Stripe. Opening an account with Stripe is pretty simple. If you want to know how to open an account with Stripe and how to connect with TuriTop, please read the following article. If you have any doubt, please do not hesitate to contact us at info@turitop.com
It is also possible to use almost any other payment gateway as long as they are compatible with WooCommerce. Please request a demo to get more information.
Yes, you can choose the cutoff time that better suits your business. For first time users, we recommend starting with 48 hours or ever 72 hours. Then, as bookings increase and you get more familiar with our tool, you can reduce it to 24 hours or less.
Yes, you can resell services from any of the businesses that use TuriTop. After log in, click on the tab ‘services’ and then ‘resell services’. There you can do a search for businesses in your area and send them a resell request.
We support more than 31 languages at the moment, although the number grows constantly.
Please go to the ‘translate’ tab and check if you added translations for you service names. You only need to translate the words that you create… we translate the text that is part of the software: e.g. ‘Monday’, ‘Buy now’, ‘An email has been sent’, etc.
Yes indeed. We appreciate a lot when users contact us to help us improve the translations on our calendar. If you see something wrong please don’t hesitate to contact us.
Our extensive knowledge base provides self-service solutions for those who prefer to troubleshoot independently
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Email: sales@turitop.com Phone: +34 922 394 632
